Responsible Gaming
At Mr Play, player safety comes first for everyone playing in Canada. We aim to keep gaming fun, fair, and safe, while recognizing that habits can change over time. If entertainment starts to feel stressful, early action and practical support can help.
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Gambling should remain entertainment, not a primary source of income. If play starts affecting finances, work, relationships, or wellbeing, it may be time to pause and review what’s happening.
Common warning signs to notice
Problem gambling can look different from person to person, but certain patterns are common. Noticing early signals makes it easier to reset routines before issues grow.
- Gambling beyond your means, or increasing deposits to make up losses.
- Chasing losses, even after deciding to stop.
- Hiding gambling activity or giving misleading explanations to others.
- Neglecting personal or professional responsibilities because of play.
- Emotional distress linked to winning, losing, or time spent online.
Control tools you can set
Mr Play offers player protection tools designed for clear budgeting and time management. These settings help you plan sessions, track activity, and reduce impulsive decisions.
| Tool | What you set | How it helps |
|---|---|---|
| Deposit limits | Daily, weekly, or monthly caps | Stops extra deposits once your limit is reached. |
| Loss limits | Set a maximum loss for a period | Helps keep spending within a planned ceiling. |
| Wager limits | Cap total betting value over time | Useful for keeping stakes consistent through sessions. |
| Session time reminders | On-screen prompts during play | Intervals typically range from 30 minutes to 2 hours. |
| Session management | Time limit per login or daily total | Example: a 60-minute cap can log you out automatically. |
| Account history access | Deposits, withdrawals, and gameplay records | Review patterns and decisions using your own history. |
| Limit change timing | Updates and cooling safeguards | Relaxing a limit may take up to 24 hours. |
| Self-exclusion | Temporary or permanent break | Blocks deposits, betting, and promotional messages right away. |
How changes take effect
Limit controls are managed in your account settings panel. Select a restriction type, confirm your choice, and the update applies in most cases right away—useful when you want to tighten routines quickly.
For added protection, removing or relaxing a restriction may take up to 24 hours. This delay is intended to support more deliberate decisions during high-pressure moments.
Reality checks during sessions
Session reminders are designed to break autopilot play without being intrusive. When enabled, each alert pauses the flow and summarizes how long you’ve played, along with session results since login.
Many players choose shorter intervals when building new habits. Longer intervals can suit experienced users who still want regular prompts and structured breaks.
Taking a break with self-exclusion
Self-exclusion is available when a longer pause is needed. Once activated, access to deposit functions, betting features, and promotional messages is blocked for the selected period, which can range from a few days to a year or longer.
During the restricted period, the block cannot be undone until the time ends. For longer exclusions above 6 months, reactivation may require extra verification and a formal support request.
Age and identity checks
Participation at Mr Play is strictly limited to those aged 19 and over. We use advanced age verification checks to help prevent minors from accessing services, and we encourage parental controls and child-filtering tools at home.
Identity verification may require government-issued ID, proof of address no older than 3 months, and sometimes payment method proof. This process helps prevent fraud and supports lawful, secure play.
Payments, security, and transparency
Financial protection is part of responsible gaming. We use SSL 256-bit encryption and require payment providers to meet PCI DSS standards, helping protect deposits and withdrawals.
Withdrawal timing depends on the method used. E-wallet withdrawals typically clear within 24 hours, while cards and wire options may take up to 6 working days.
- Each withdrawal request is logged and visible in transaction history.
- KYC is required before the first withdrawal to reduce fraud risk.
- Payments must come from accounts under the same name as your profile.
- Third-party payments are not allowed to reduce theft and laundering risks.
Support and self-assessment options
We provide an online self-assessment tool to help you evaluate gambling risk privately. It can highlight patterns worth adjusting, especially when time or spending feels harder to manage.
If you’re concerned, consider contacting licensed Canadian support organizations such as ConnexOntario, Gambling Therapy, or Gamblers Anonymous. If you want help with self-exclusion or account controls, you can also reach our support team at [email protected]; requests are handled confidentially and with respect.
Support is available 24/7 through live chat and email, and responses are usually within 90 seconds. A short conversation can help clarify which limits or breaks may fit best.
Ongoing improvements
We regularly review our responsible gaming protocols to reflect new developments and expectations in Canada. Our teams receive continuous training on safer gambling practices and early detection of harmful behaviour, and we extend safety expectations to partner studios and vendors.
Security protocols are independently checked every 3 months by eCOGRA-certified experts. We also publish and review payout percentages and RTP rates monthly, with popular titles averaging 96.2%.