How to Withdraw at Mr Play

Withdrawals at Mr Play are designed to be clear for Canadian players. Cashouts are available in CAD via familiar options such as Interac, e-wallets, cards, and bank transfers. Processing is usually smooth when your account details match and verification is complete. Cryptocurrency withdrawals are not available at this time.

Pick a payout method

Select the withdrawal method that fits how you bank in Canada. Interac is commonly used for transfers to local bank accounts. ecoPayz and MuchBetter are often chosen for quicker handling. Cards and bank transfers are also available, but may take longer due to banking schedules.

Request a withdrawal

Making a withdrawal request follows a simple cashier flow. Where applicable, keep payout details consistent with the method you used for deposits. After you confirm, look out for the email update connected to your request.

• Open your account menu and select Cashier or Withdrawal.
• Choose Interac, an e-wallet, a card, or bank transfer.
• Enter an amount within the method limits in CAD.
• Provide any required payout details for that payment type.
• Confirm the request and wait for the email confirmation.

How long payouts take

Interac and e-wallet withdrawals often arrive within 1–3 business days. ecoPayz and MuchBetter can be among the fastest, sometimes clearing instantly or within 1 day. Card withdrawals and bank transfers may take up to 6 business days, depending on banking processing schedules.

Limits, fees, and eligibility

Minimums are kept accessible and transaction caps are consistent across most methods. Typical minimum withdrawal amounts range from 10.00 to 20.00 CAD, depending on the option selected. Most withdrawals are capped at 7,000.00 CAD per transaction. Mr Play does not charge withdrawal fees for most methods, though banks may apply charges for transfers or card-related processing.

• Minimum withdrawal: 10.00–20.00 CAD (varies by method).
• Maximum per withdrawal: 7,000.00 CAD per transaction.
• Maximum per month: 50,000.00–100,000.00 CAD.
• Active promotions can affect when funds are eligible to withdraw.

Before requesting a cashout, confirm any bonus wagering requirements are fully completed. This helps prevent holds that can slow processing or trigger additional checks.

Verification before first cashout

For security and Canadian compliance, KYC verification is required before your first withdrawal. This helps prevent fraud and protects account ownership. Any documents provided should match the personal details on your Mr Play profile.

• Government-issued photo ID for identity verification.
• Proof of address, such as a utility bill or bank statement.
• Sometimes proof of the payment method used, if requested.

Ways to avoid delays

A few quick checks before you submit a request can reduce follow-up questions. Interac or an e-wallet often shortens the payout window. Keeping your profile details consistent also helps avoid verification repeating.

• Complete KYC before initiating your first withdrawal request.
• Choose Interac, ecoPayz, or MuchBetter for faster processing windows.
• Review bonus terms and confirm wagering requirements are completed.
• Recheck payout details before submitting the request in the cashier.

Help with payout questions

If a withdrawal runs beyond the expected timeline, support is available 24/7 via live chat or email. The team can confirm payment details, share verification status, and help troubleshoot failed transactions. If possible, keep your transaction details handy so your request can be found quickly.