Terms and Conditions

By using Mr Play in Canada, you agree to these Terms and Conditions as a binding agreement. They apply to our website, games, content, bonuses, promotions, and related services on desktop and mobile. Please review them before registering, depositing, or placing any wagers.

Requirements can vary by province or territory, so you are responsible for confirming that online gambling is permitted where you live. If these terms are updated, continued use of the site means you accept the revised version. Checking this page periodically helps prevent misunderstandings.

Eligibility and registration rules

To open an account, you must be at least 19 and reside in Canada where online gaming is legally allowed. You must provide accurate, current, and complete registration details (such as your name, date of birth, address, email, and preferred payment methods). We may verify your identity and may suspend or close accounts that contain false, incomplete, or outdated information.

• Use consistent personal details to avoid delays with withdrawals and reviews.
• Keep contact information up to date so you can receive service and policy updates.
• Be prepared to provide proof of age and identity when requested.

Account access and security

Each player may hold only 1 active account on our platform. You are responsible for keeping your login credentials secure and for all activity carried out under your account. We are not responsible for losses resulting from inadequate security on your side.

If you suspect unauthorized access or fraudulent activity, contact us as soon as possible at [email protected]. We may request additional information to investigate and may temporarily restrict access while checks are completed. Attempts to bypass security measures may lead to suspension or termination.

Payments, currency, and processing

All transactions are processed in CAD. Available payment methods depend on what is supported for your account. Deposits can be made using approved Canadian options such as Interac, e-Transfer, Visa, MasterCard, and leading e-wallets. Withdrawals are processed through approved methods on file and are subject to verification checks and any minimum or maximum limits.

• Interac
• e-Transfer
• Visa / MasterCard
• ecoPayz
• MuchBetter
• Skrill
• Neteller
• Paysafecard

Any bank or payment-provider charges (including currency conversion costs) are the account holder’s responsibility. Some withdrawal channels may apply a handling fee of 2.5%. Deposits and withdrawals must be made using payment instruments owned by the registered customer; third-party transactions are not permitted.

Withdrawals are typically completed after identity checks are approved. Processing is described as about 24 hours for e-wallets and about 3 business days for cards and bank transfers. In some cases, timeframes may be stated as 1 to 3 business days after identity confirmation, and first withdrawals may require additional verification.

We do not support transactions via cryptocurrencies, digital asset exchanges, or similar intermediaries. Choosing a method that supports both deposits and withdrawals can help reduce payout interruptions.

Bonuses, promo credits, and limits

Bonuses, promotional credits, free spins, and promo codes come with specific conditions. These may include wagering requirements, eligibility rules, maximum bet sizes, maximum win limits, game contributions, withdrawal restrictions, and time limits. Bonus funds must meet the published wagering requirements before they can be converted into withdrawable cash.

Only one welcome offer is allowed per household, IP, or device. Many promotions also include a validity window after activation of 7 to 30 days. Once that period ends, unused promotional value and related winnings may be removed.

Game contribution rates can vary by category, so always check each promotion’s rules. Slots may count 100% toward wagering, while table games (such as blackjack, baccarat, or roulette) may contribute only 5% to 10%. Irregular play patterns, including low-risk hedging, may result in removal of promo credits and any associated winnings.

Fair play and prohibited conduct

Our games use certified random number generators (RNG) and follow fairness standards aligned with Canadian gaming expectations. Each title has its own rules and payout probabilities, available in the game information section. Using automated programs, exploiting loopholes, or coordinating with other players is not permitted.

• No fraud, bonus abuse, multi-accounting, or collusion with other players.
• No bots, automated play, or unfair strategies intended to gain an advantage.
• No hacking, manipulation, or disruption of website functionality or services.
• Any criminal activity, including money laundering, may be reported to authorities.

Responsible gaming options

We support a safer gaming environment and encourage players to stay in control of time and spending. Tools for deposit limits, time-outs, and self-exclusion are available in your account area. Using these tools early can help keep play within comfortable boundaries.

Complaints and dispute handling

If you have a complaint about transactions, promotions, or account access, contact support first. Written complaints and disputes can be sent to [email protected], and we aim to handle issues in a timely and fair manner. Where applicable, you may request escalation to higher-level support and, if still unresolved, to the appropriate provincial regulatory authority.

For structured complaint handling, responses may be provided within 24 hours, with investigations usually taking 1 to 5 business days depending on complexity. Where compliance reviews are required, submitted materials are often reviewed within 48 business hours, and you may be asked to resubmit unclear documents.

Privacy, data, and site materials

Personal information is collected and processed under our Privacy Policy for account management, payments, fraud prevention, and regulatory compliance, and for marketing where you provide consent. Messages are protected using SSL encryption, and we share data only with third parties needed for legal, payment, or technical reasons.

All software, design elements, trademarks, logos, and content on our site are protected intellectual property. Reproducing, distributing, or modifying these materials without written consent is not permitted.

Changes, closure, and legal framework

We may amend these Terms and Conditions at any time, and you should review updates regularly. We may suspend or permanently close accounts where breaches are identified, including attempts to circumvent rules or inaccurate registration details. Any remaining balances may be forfeited or returned at our discretion, in line with applicable gaming regulations.

To the maximum extent permitted by Canadian law, we disclaim warranties and are not liable for indirect or consequential losses linked to site use or participation in games. These terms are governed by the laws of your province or territory of residence, together with federal Canadian gambling legislation. If any provision is unenforceable, the remaining provisions will continue in effect.

Key points at a glance

If you’d like help interpreting any section for your situation in Canada, support can clarify account, payment, and promotion rules when needed.